Please completely uninstall (delete all the settings) then reinstall Reolink Client to a different path and try to scan again. Go back and plug it into an Ethernet cable to configure it from the start. Solution: Try to access your device via web browsers. If you succeed, it means the client is not working properly. First, I would use the RESET button on the camera to put the device back into the factory state. Solution: Turn off the firewall and anti-virus software (e.g. The scanning is blocked by firewalls and anti-virus software Solution: Connect the camera and your computer to the same network.Ĭause 3. Download User Manual for Reolink Client Smart Motion Alerts Be Notified Instantly Reolink camera will send you alerts when detecting the movement. The camera doesn't connect to the same network with the computer that running the Reolink Client. System requirement: App/Client on other platforms Mac iOS Android Note: You can also access your device on the browsers. Solution: How to tell if the camera is powered on? Turn off the lights or place the camera in a dark environment, if the infrared lights of the camera turn on, then the camera is powered on properly.Ĭause 2. Now here are some serious reasons which confused you how to. There are several possible causes for the problem: Cause 1. A simple trick to fix, if your REOLINK camera shows connection failed then just turn off your Wi-Fi. If you found no device in the device list when scanning device in LAN to add Reolink cameras or NVRs to Reolink Client, please follow the steps below for a simple troubleshooting. Applies to: All Reolink products except battery-powered cameras.
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